We have skills and experience in meaningful engagement with service and non-service users in order to inform the planning, commissioning and delivery of services.  We also ensure that key stakeholders all have a say and are in agreement with agreed priorities.  We use a range of tools to gather views and have specialised skills in working with children and young people.

We believe that service users are the most important indicators of service quality and user feedback is central to our evaluation approach.  We identify outcomes and outputs and use scaling techniques to measure improvement before and after service interventions.  We develop evaluation frameworks, undertake service audit and produce evaluation reports with clear action plans for improvement.

We work with service planners and providers to ensure that the right targets and goals are set, with the interest of service users at the heart of delivery.  We develop review frameworks and ensure contracts are monitored and managed.

We work with service providers and commissioners to look at the best way to deliver services.  With an up to date knowledge of what works, in line with current policy developments, we ensure quality services that offer value for money are developed and delivered.  This includes clear criteria for services to meet the needs of the target groups.

We work with service users, planners, buyers and providers to ensure that there is a shared vision with agreed priorities, and a well-defined way forward outlined through SMART action planning.   We ensure that strategies are in line with local needs and current policy and best practice, ensuring best use of resources.

We offer a range of skills to ensure the effective planning and buying of services for communities and local populations, keeping the needs of service users central. We establish service need, identify service gaps, develop business cases, calculate capacity and provide mechanisms to manage demand.  We use a range of tools to improve services including process mapping, staff and public engagement, review and evaluation.